Support

Get help, browse FAQs, or contact our team.

System Status
All services operational
AI Engine
✓ Online
Storage
✓ Online
Uploads
✓ Online
Frequently Asked Questions
How do image credits work? ›
Each AI-generated image consumes one credit from your monthly allowance. Previewing results in the app is free — credits are only deducted when you hit Generate. Credits reset on your billing date each month.
Can I upgrade or downgrade my plan anytime? ›
Yes. Upgrades take effect immediately and you're prorated for the remainder of your billing cycle. Downgrades take effect at your next renewal date.
What file formats are supported for upload? ›
We support JPEG, PNG, WEBP, TIFF, and Canon CR3 uploads. Maximum file size is 20MB per image. For best results, use high-resolution photos (minimum 1200×800px).
Do watermarks appear on free plan images? ›
Yes. Free-plan AI outputs include a ReelStaged Studio watermark. Upgrade to Starter ($19/mo) or higher to remove it.
How do Renovation Mode options work? ›
Renovation Mode lets you select materials, finishes, fixtures, and colors for 11 different room/space types. Toggle options on or off — the AI applies your selections to the uploaded photo. More specific selections produce more accurate results.
Can I use my images commercially? ›
Yes. All images generated on paid plans (Starter, Pro, Agency) are fully licensed for commercial use, including MLS listings, marketing materials, and client deliverables.
How do I add team members on the Agency plan? ›
Go to Settings → Team Members. You can invite team members by email. Each seat gets their own login and shares the plan's monthly credit pool. Agency plan includes 3 seats; additional seats available as add-ons.
Contact Support
Support is handled through Instagram DMs. Send us a message and we'll get back to you as soon as possible.
Message @reelstagedstudio
Quick Links
🌐 ReelStaged Studio🚀 Getting Started📸 @reelstagedstudio
📖 Documentation Coming soon
🎥 Video Tutorials Coming soon
Priority Support
Agency plan members get priority 2-hour response times, a dedicated account manager, and access to our private Slack channel.
Upgrade to Agency →
Response Times
Free3–5 business days
Starter1–2 business days
Pro24 hours
Agency2 hours